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PRIVACY POLICY

Effective Date: January 1, 2024

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Problematic Hip Hop is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

We may collect the following personal information from users:

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via third-party platforms)

  • Any information you provide voluntarily through contact forms, email subscriptions, or product purchases.

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2. How We Use Your Information

We may use the information we collect to:

  • Fulfill product orders and manage transactions

  • Communicate with you regarding your order, inquiries, or updates from Problematic Hip Hop

  • Send promotional materials or updates with your consent

  • Improve website functionality and user experience

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3. Third-Party Service Providers

We use third-party service providers to manage payments, process orders, and deliver products. These third parties only have access to the information necessary to perform their services. We ensure that all third-party service providers comply with privacy regulations and safeguard your data.

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4. Cookies and Tracking

The website may use cookies and similar tracking technologies to enhance user experience, track site usage, and improve website performance. You can manage your cookie preferences through your browser settings.

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5. Sharing of Personal Information

We will not sell, rent, or share your personal information with third parties without your consent, except as required by law or to protect our rights, comply with legal processes, or as part of a business transfer (e.g., merger or acquisition).

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6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. If you wish to have your personal information removed from our system, you can request deletion by contacting us.

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7. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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8. Your Rights

As a Canadian user, you have the right to access, update, and request the deletion of your personal information. You also have the right to withdraw consent for marketing communications at any time.

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9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with the updated effective date.

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10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the form provided on our Contact page. We will respond to your inquiry as soon as possible.

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By using this website, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

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